Frequently Asked Questions

With over 125,000 products, our catalogue is the UK's largest. Use the search bar to search by part number, brand, or application. If you still can't find what you need, it's highly likely we can source it for you. Please use the contact form below to send us a sourcing request and our technical team will get back to you promptly.

Yes. We offer a wide range of both genuine Original Equipment Manufacturer (OEM) parts and high-quality equivalent filters. Our equivalent parts are manufactured to meet or exceed OEM specifications, providing a reliable, cost-effective alternative for your machinery.

Absolutely. This is one of our specialities. Our UK-based technical team has extensive knowledge and access to a comprehensive cross-reference database. Provide us with the part number and brand, and we will identify the correct equivalent from our stock.

We offer trade accounts for business customers, providing benefits such as preferential pricing and credit terms (subject to checks). Please contact us or using the form below. Our team will review your application within 1-2 business days.

We accept all major credit and debit cards (Visa, Mastercard, American Express) for online orders. Customers with approved trade accounts also have the option to pay via Purchase Order (PO) on 30-day terms.

We pride ourselves on fast delivery. For in-stock items, orders placed before 3 PM Monday-Friday are typically dispatched the same day. Standard delivery is usually 5 days for most of the UK. You will receive a tracking number upon dispatch.

Yes, we deliver to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Please note that deliveries to the Scottish Highlands, Islands, and other remote areas may take an additional 1-2 days.

We accept returns of unused and unopened products in their original packaging within 30 days of receipt. Please contact our customer service team with your order number to initiate a return. Please note that for B2B transactions, a restocking fee may apply.

For any technical questions, product recommendations, or installation advice, please contact our expert support team directly. You can reach them via the 'Technical Product Question' option in our contact form below, or by calling our support line during business hours.